1. Introduction

At Herbxmind, we want you to be satisfied with your purchase. This Refund & Returns Policy explains the conditions under which you may return products and request a refund.

2. Eligibility for Returns

  • Products must be returned within 30 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

3. Non-Returnable Items

  • Opened or used products.
  • Perishable goods or items marked as “Final Sale.”
  • Customized or personalized products.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping costs are non-refundable.

5. Exchanges

  • We only replace items if they are defective or damaged.
  • To request an exchange, contact us at support@herbxmind.com.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Returns should be sent to the nearest warehouse:
    • Herbxmind US Fulfillment Center, Dallas, TX
    • Herbxmind EU Fulfillment Center, Hamburg, Germany

7. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account.
  • Then contact your credit card company or bank; it may take time before your refund is officially posted.
  • If you still have not received your refund, please contact us at herbxmind@outlook.com.

8. Contact Us

For questions about this Refund & Returns Policy, please contact:
Email: herbxmind@outlook.com
Address:
Herbxmind US Fulfillment Center
1234 Industrial Drive Dallas, TX 75247 United States

Herbxmind EU Fulfillment Center
Gewerbepark Nord 56 22113 Hamburg, Germany