1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with our services. We comply with applicable data protection laws, including GDPR (EU) and CCPA (California).

2. Information We Collect

  • Personal Information: Name, email, billing/shipping address, phone number.
  • Payment Information: Processed securely via third-party providers (we do not store card details).
  • Account Information: Login credentials, order history.
  • Technical Data: IP address, browser type, device information.
  • Cookies & Tracking: Session cookies, analytics cookies, marketing cookies.

3. How We Use Your Information

  • To process and deliver your orders.
  • To provide customer support and respond to inquiries.
  • To improve our website, products, and services.
  • To send newsletters and promotional offers (if you opt-in).
  • To comply with legal obligations.

4. Sharing of Information

  • We do not sell personal data.
  • Shared only with trusted third-party providers (payment processors, shipping companies, analytics tools).
  • May be disclosed if required by law or to protect our rights.

5. Cookies Policy

  • We use cookies to enhance user experience, analyze traffic, and personalize content.
  • Types of cookies: essential, performance, functional, marketing.
  • You can manage cookie preferences in your browser settings.
Cookies Policy

6. Data Retention

  • We retain personal data only as long as necessary for order fulfillment and legal compliance.
  • Account data may be deleted upon request.

7. Your Rights (GDPR/CCPA)

  • Right to access, correct, or delete your data.
  • Right to restrict or object to processing.
  • Right to data portability.
  • Right to opt-out of marketing communications.
  • California residents: right to know, delete, and opt-out of sale of personal data.

8. Security

  • We use SSL encryption and secure servers.
  • Access to personal data is restricted to authorized personnel only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date.

10. Contact Us

For privacy inquiries, please contact:
Email: herbxmind@outlook.com
Address:
Herbxmind US Fulfillment Center
1234 Industrial Drive Dallas, TX 75247 United States

Herbxmind EU Fulfillment Center
Gewerbepark Nord 56 22113 Hamburg, Germany