1. Introduction

This Shipping Policy explains how Herbxmind processes and delivers orders. By placing an order, you agree to the terms outlined below.

2. Warehouse Locations

  • Herbxmind US Fulfillment Center 1234 Industrial Drive, Dallas, TX 75247, United States
  • Herbxmind EU Fulfillment Center Gewerbepark Nord 56, 22113 Hamburg, Germany

3. Shipping Coverage

  • United States: Orders are shipped from our Dallas warehouse.
  • European Union: Orders are shipped from our Hamburg warehouse.
  • Other Regions: International shipping may be available; additional fees and customs duties may apply.

4. Processing Time

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

5. Delivery Time

  • United States: 3–7 business days.
  • European Union: 5–10 business days.
  • International Orders: 7–15 business days, depending on destination and customs clearance.

6. Shipping Costs

  • Shipping fees are calculated at checkout based on destination and order weight.
  • Free shipping may be offered for orders above a certain value (promotions vary).

7. Customs and Duties

  • International customers are responsible for any customs duties, taxes, or import fees.
  • Herbxmind is not liable for delays caused by customs clearance.

8. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact herbxmind@outlook.com.
  • We will work with carriers to resolve the issue promptly.

9. Contact Us

For shipping inquiries, please contact:
Email: herbxmind@outlook.com
Address:
Herbxmind US Fulfillment Center
1234 Industrial Drive Dallas, TX 75247 United States

Herbxmind EU Fulfillment Center
Gewerbepark Nord 56 22113 Hamburg, Germany